Business Administration graduate with extensive experience in BPO operations, customer service, supervision, recruitment, and workforce management. Skilled at leading teams and managing operational workflows.
Provided customer support and managed client relations within BPO settings.
Led and managed staff teams in a BPO environment, overseeing daily operations.
Participated in hiring processes and workforce planning in BPO projects.
Handled mission control tasks and operational workflow in BPO services.
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Educational background supporting management and organizational tasks.
