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Customer Service Professional with 5+ years in Call Center Operations
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Competencies
Resolved customer inquiries efficiently, ensuring satisfaction and issue resolution.
Effectively understood customer needs during calls to provide accurate assistance.
Managed inbound calls professionally, ensuring adherence to protocols.
Prioritized tasks to handle customer interactions efficiently in fast-paced environments.
Displayed compassion and understanding to improve customer experience.
Education
Languages
Summary
Experienced customer service representative skilled in handling inbound calls, providing technical support, and resolving customer issues professionally. Demonstrates strong communication, problem solving, and teamwork to ensure customer satisfaction.
Key Achievements
- Managed inbound calls at CONDUENT, assisting customers with questions and issues professionally.
- Provided solutions in a high-volume call environment, adhering to company policies and procedures.
- Demonstrated skill diversity with problem solving, active listening, conflict resolution, and teamwork.
Experience
customer service representative
Handled inbound calls, Assisted customers with questions and issues, Provided solutions in a professional manner, Followed company policies and procedures