Dedicated professional with over a decade of experience in customer service, legal support, and administrative roles. Skilled in bilingual communication, data management, and process optimization, contributing to operational excellence and enhanced customer satisfaction.
Proficient in handling diverse customer inquiries and resolving issues efficiently in both English and Spanish.
Experienced in managing correspondence, legal records, and organizing documentation to ensure operational smoothness.
Effective communicator in bilingual environments, facilitating clear and professional interactions.
Skilled in creating and maintaining detailed spreadsheets, reports, and legal matrices using MS Office and Google Docs.
24/7 Intouch
Scheduled medical exams and encouraged customers to accept additional services.. Assisted in organizing and processing liquidation documents.. Created expense reports and regional financial summaries.
PGR, Program Padre Andrés Tamayo
Managed correspondence and maintained detailed records of daily case flow.. Prepared tables and matrices to track legal documentation.
Result CX
Provided technical support and sold antivirus software.. Managed customer inquiries efficiently in English and Spanish.
Procuraduría General de la República (PGR)
Discover other professionals with similar experience
Startek
Resolved technical and billing issues for US clients in Spanish and English.. Provided outstanding customer service via phone.
