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Customer Service and Team Leadership with 5+ years in Bilingual Support
Contact
Competencies
Delivered bilingual support via chats, emails, and calls, ensuring customer satisfaction.
Led back-office teams across multiple lines of business, supervising team activities.
Conducted effective written and verbal communication in English and Spanish.
Addressed customer issues and team challenges proactively, improving service delivery.
Proficient in Microsoft Office applications to support work activities and reporting.
Education
Languages
Summary
Experienced bilingual customer service representative with proven leadership capabilities and operational management skills, committed to delivering high-quality support.
Key Achievements
- Promoted multiple times to Customer Service Team Lead, establishing leadership skills.
- Led back office teams handling two different lines of business, demonstrating operational management.
- Consistently recognized for top performance, resulting in direct client contact.
Experience
Teacher
Customer Service Representative
Focused on bilingual service (English and Spanish) in different skills written (chats and emails) and communicative (Inbound and outbound calls).
Customer Service Team Lead
Promoted as Top performance multiple times leading to direct contact with the client., Worked as back office team lead handling two different LOBs.