This is my profileContact via CazVidJavier
Customer Service professional with 5+ years in client interactions
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Competencies
Utilized active listening skills to understand customer needs and ensure satisfactory service delivery.
Adapted to various roles and customer scenarios across multiple industries including tech support and roadside assistance.
Managed multiple tasks efficiently in fast-paced environments such as customer service and technical support.
Made effective decisions in negotiation, conflict resolution, and service setup tasks.
Education
Languages
Summary
Experienced customer service professional with a proven track record in client interactions, troubleshooting, and support roles across various sectors.
Key Achievements
- Handled diverse customer complaints and inquiries, demonstrating excellent communication skills.
- Developed strong customer relationships, enhancing customer loyalty through effective communication.
- Worked across multiple roles including customer service, interpretation, collections, roadside assistance, tech support, and car rental advising, showcasing role versatility.
Experience
Customer Service Representative
Handled customer complaints and inquiries in a courteous and efficient manner., Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers., Developed strong customer relationships and loyalty through effective communication.
Interpreter
Assist as an Interpreter with Spanish to English, Maintained confidentiality at all times during the interpretation process as per professional standards.
Collections Representative
Work with past due accounts., Collect past due payments., Successfully negotiated payment plans with customers in order to reduce overdue balances.
Road Side Assistance
Providing road side assistance by locating the location and determining the type of assistance to the stranded customer by sending tow truck, gasoline, tire change etc...
Tech Support
Resetting Passwords, Providing permissions for certain software tools
Car Rental Advisor
Setting up vehicle rental dates, Advancing about services vehicle specs and upselling insurance for the vehicle