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Jose
Customer Service & Language Teacher with 6+ years of experience
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Competencies
Handled inbound calls, resolving customer inquiries and providing technical support across multiple companies.
Taught English, French, and Spanish to students of various ages and educational levels.
Engaged in online sales of sports items and created catalogs; developed a freight division to grow revenue.
Provided translation assistance for medical, legal, energy, and gas companies, improving communication.
Coordinated lesson plans, schedules, and project deadlines across various teaching and work roles.
Education
Languages
Summary
Experienced in customer support, language teaching, and business development with a focus on communication and relationship building.
Key Achievements
- Taught English to students across multiple educational levels, including preschool to high school, reaching approximately 150 students.
- Managed inbound customer service calls for multiple companies, resolving product inquiries and technical issues.
- Built a refrigerated freight division from scratch, leveraging network relationships to grow revenue.
Experience
English Teacher
English classes to Basic and intermediate level on Saturday and Tuesday, Projecting to teach English to Students of different ages to develop the language skill in call centers and different kinds of businesses.
Customer Service Representative
Taking inbound calls to prepare online orders for the customers that want to send gifts for Christmas to friends and the family.
English and French Teacher
English Teacher for: Preschool, Kindergarten, Elementary School, Middle School and High School, with around 150 students., French teacher with students of several grades.
Customer Service Representative
Customer service for the smartwatches account of www.fitbi[link hidden], explaining to the customer how to set up the tools inside the device, and solving any inquiries about the device., In the coming days I will be working as an Interpreter translating documents for the company.
English, French and Spanish Teacher
Teaching English language to students of many ages in the branches, Naranjo Mall, Miraflores and Zone 10.
Working with inbound calls and helping doctors, nurses translating from English to Spanish and vice versa., Also sometimes helping gas and energy companies resolving doubts related to the service., Helping lawyers to resolve some court assistance.
Sales Representative
Selling sport items online to Guatemala on Facebook and WhatsApp business., Designing the catalog from every month.
Inside/Outside sales representative responsible for finding and qualifying prospects to convert into customers to grow revenue base., Created an entire refrigerated freight division from scratch utilizing network connections and relationships., Negotiated contracts and pricing with customers., Negotiated contracts and pricing with carriers.