Javier - Customer Service and Virtual Assistant with 10+ years in administrative support
Resumen
Javier Hernandez is a dedicated professional with over 10 years of experience in customer service, virtual assistance, property management, and administrative support. Skilled in communication, support, and coordination, he has worked across governmental, energy, travel, and retail sectors,...
Video Resume
Logros Clave
- Assisted with legal assessments, taught university courses, and managed international shipments, reflecting responsibilities beyond customer service.
Habilidades
Provided support, assistance, and technical help to customers and guests across various industries and platforms.
Performed administrative support tasks, managed property issues, and assisted property managers and tenants.
Facilitated correspondence with suppliers, government agencies, and clients, ensuring clear and effective communication.
Handled purchase orders, shipment tracking, and document translations, demonstrating operational support.
Reviewed legal assessments and supported university teaching activities through research and class preparation.
Idiomas
Experiencia
Customer service
ABG Car rental
Assisting customers to rent cars and doing payments, Assistance and technical support, Customer service
Customer service
Booking.com
In charge of supporting guests with the details of their reservations, Assistance and technical support, Customer service
Virtual Assistant
Yes Virtual
Solving the concerns of the people related to the Property Management, Daily use of Appfolio, Helping the tenants on their issues, assigning vendors and connecting them with tenants and owners, Assist Property managers on their task
Interviewer
INEGI, National Institute of Geography and Statistics
Census of population and housing
Customer service & Telephone sales
Green Mountain Energy
Contact foreign clients, Sale and renewal of consumption plans, Assistance and technical support, Customer service
Business and Administration executive
Grupo IDEMET S.A. de C.V.
Direct contact with national and foreign suppliers, Generation of agreements and discounts, Management and channeling of purchase orders, Tracking of imports and national shipments, Procedures with government agencies, Support with translations of manuals and executive presentations, Support in...
Legal Analyst (Professional Practices)
SCT, SECRETARIAT OF COMMUNICATIONS AND TRANSPORTATION
Review the assessment of the 2016 work program of the SCT centers, Internal communication and with other federal agencies, Give answer to the legal appeals filed against the SCT
Associate Professor
UNAM, FACULTY OF POLÍTICAL AND SOCIAL SCIENCES
Teaching support, Bibliographical research, Class preparations, Database control of attendance and tasks and tests
Sales & Customer service
Adidas group, Reebok
Provide personalized guidance on products, sizes, promotions, and technical features of footwear and sports apparel, Drive sales through upselling and cross-selling techniques, contributing to the fulfillment of daily and monthly targets, Keep the sales floor organized, restock products, and ensure...
Educacion
National Autonomous University of Mexico
Bachelor degree