Javier - Data Analyst with 5 years of experience in financial services

Applied statistical methods and analysis techniques to interpret large datasets and support business decisions.

Utilized SQL for querying and managing relational databases to extract relevant data insights.

Created dashboards and reports using tools like Tableau to visualize complex data for stakeholders.

Utilized Excel for data analysis, including pivot tables, formulas, and macros to automate tasks.

Provided bilingual support in English and Spanish, assisting customers through phone, email, and chat in a fast-paced environment., Resolved customer concerns efficiently, ensuring timely solutions while adhering to company policies and procedures., Handled high volumes of inquiries daily, demonstrating strong multitasking, problem-solving, and adaptability under pressure., Maintained high customer satisfaction ratings by actively listening, personalizing solutions, and demonstrating empathy., Assisted customers with billing, subscription management, refunds, and troubleshooting technical issues., Ensured data accuracy by meticulously documenting customer interactions and case resolutions in the CRM system., Adhered to quality assurance guidelines, consistently achieving key performance indicators (KPIs) such as response time, issue resolution rate, and customer satisfaction scores., Collaborated with cross-functional teams to escalate and resolve complex cases, ensuring an efficient resolution process., Provided feedback to the quality and training departments to improve customer service workflows and agent performance.

Assisted in daily store operations, overseeing inventory management, stock rotation, and ensuring product availability., Delivered outstanding customer service by addressing inquiries, resolving complaints, and providing a positive dining experience., Supported the implementation of sales and promotional strategies, contributing to increased revenue and customer engagement., Trained and mentored new employees, ensuring they understood company policies, service standards, and operational procedures., Managed cash handling, including processing payments, issuing refunds, and balancing cash drawers at the end of shifts., Assisted in staff scheduling, ensuring optimal shift coverage to maintain operational efficiency., Monitored sales trends and provided recommendations to improve service speed and customer satisfaction.