This is my profileContact via CazVidJavier
Sales & Operations Manager with 10+ years of client solutions expertise
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Competencies
Managed diverse client portfolios ensuring onboarding, retention, and satisfaction.
Leveraged Salesforce and Go high level to optimize lead generation and sales processes.
Provided training, coaching, and managed team performance to meet KPIs and operational goals.
Utilized data-driven analysis to recommend process improvements and operational efficiencies.
Directed change initiatives, integrating new technologies and ensuring smooth transitions.
Education
Languages
Summary
Dynamic professional with extensive experience in managing client relationships, implementing CRM strategies, leading teams, and driving operational improvements across sectors like B2B services and customer support. Proven ability to enhance client satisfaction, optimize processes, and lead...
Key Achievements
- Grew account operations at Telus from 20 to 120 employees, boosting revenue and customer satisfaction.
- Led seamless client onboarding and adoption for multiple organizations, enhancing client retention.
- Implemented CRM and process improvements at Superior Biz Solutions, optimizing sales and lead generation.
Experience
Sales Manager
Managed client portfolios, ensuring successful onboarding and long-term adoption of solutions., Drove client satisfaction through effective communication, relationship building, and results-focused account management., Implemented CRM strategies, leveraging Salesforce/Go high level to optimize lead...
Team manager
Spearheaded client onboarding processes, ensuring seamless transitions and customer satisfaction., Strengthened client relationships by acting as a trusted advisor and proactively addressing client concerns., Provided training and coaching to team members to enhance performance and meet client...
Operations Supervisor
Led business lines alongside the Account General Manager, working closely with clients for the launch of a new business line., Managed client accounts, overseeing onboarding, adoption, and retention processes for B2B clients., Conducted weekly presentations to stakeholders, delivering insights and...