Javier - Sales & Operations Manager with 10+ years of client solutions expertise

Guatemala City, Guatemala, Guatemalaen

Grew account operations at Telus from 20 to 120 employees, boosting revenue and customer satisfaction.

Led seamless client onboarding and adoption for multiple organizations, enhancing client retention.

Published on CazVid

Summary

Dynamic professional with extensive experience in managing client relationships, implementing CRM strategies, leading teams, and driving operational improvements across sectors like B2B services and customer support. Proven ability to enhance client satisfaction, optimize processes, and lead...

Key Achievements

Implemented CRM and process improvements at Superior Biz Solutions, optimizing sales and lead generation.

Skills

Client ManagementExpert

Managed diverse client portfolios ensuring onboarding, retention, and satisfaction.

CRM StrategiesAdvanced

Leveraged Salesforce and Go high level to optimize lead generation and sales processes.

Team LeadershipAdvanced

Provided training, coaching, and managed team performance to meet KPIs and operational goals.

Data AnalysisIntermediate

Utilized data-driven analysis to recommend process improvements and operational efficiencies.

Change ManagementAdvanced

Experience

Sales Manager

Superior Biz Solutions

October 2024 - December 2024

Managed client portfolios, ensuring successful onboarding and long-term adoption of solutions., Drove client satisfaction through effective communication, relationship building, and results-focused account management., Implemented CRM strategies, leveraging Salesforce/Go high level to optimize lead...

Team manager

Genpact

May 2023 - Ago 2024

Spearheaded client onboarding processes, ensuring seamless transitions and customer satisfaction., Strengthened client relationships by acting as a trusted advisor and proactively addressing client concerns., Provided training and coaching to team members to enhance performance and meet client...

Operations Supervisor

Telus international

May 2019 - March 2023

Led business lines alongside the Account General Manager, working closely with clients for the launch of a new business line., Managed client accounts, overseeing onboarding, adoption, and retention processes for B2B clients., Conducted weekly presentations to stakeholders, delivering insights and...