Javier

Demonstrated experience with Mac & PC OS software support experience.

Demonstrated experience with Salesforce.

Demonstrated experience with JIRA Ticketing.

Demonstrated experience with SQL - Light functions.

Demonstrated experience with Excellent written and verbal communication.

Help place orders for the necessary pump supplies. Check insurance benefits to understand coverage for pump and supplies. Help clients get started with their new pump supplies and provide updates throughout the setup process. Answer general questions about supplies and how they work with the Tandem pump

Support Procore clients and collaborators (subs) via phone, chat & emails. Level 2 financials certified, helping clients with Budgets, profits and losses. Support ERP integration related questions when issue lies within our tool base. Determine when accounting integration issue and transfer to ERP dept. Work with clients in a fast-paced contact center that requires adherence to assigned schedules in order to provide the best coverage for customer needs. Strong collaboration skills with internal teams Customer Success Managers, Product support expert’s, Technical coaches and the Billing dept.. Deliver a best-in-class customer experience by managing and addressing client with soft skills, positive helpful attitude. Consistent attention to detail and management of administrative aspects to the job. Create work tickets for clients when escalation of software is needed, using the JIRA ticketing system to work on cases and communicate with software engineers. Experience multitasking on 2-3 cases at once. Prior experience in the construction industry working with Subs applied while troubleshooting. B2B technical support, Saas. Help clients create custom reports & workflows

Support as first point-of-contact for clients requiring technical support. Provide excellent customer service, including maintaining focus in a fast-paced environment.. Analyze, research, and effortlessly explain step by step technical troubleshooting solutions related to MINDBODY product. Effectively communicate with customers while documenting conversations. Educate customers on product features or additional services to meet their needs. Run SQL queries when needed

Provide clinical surgical support of Stryker devices & anticipate related device needs of the operating room (OR) staff and surgeon during surgical procedures.. Responsible for trouble-shooting and maintaining Stryker equipment and or other related medical devices.. Work with Surgeons, Surgical Tech’s, Nurse’s, Sterilizing process dept., and all other related personnel in the OR.. Maintains knowledge base of equipment and disposable products through Stryker education training programs. Provide surgeons and operating room (OR) personnel with information on new upcoming and current products. Must be able to accurately and honestly record and report data metrics related to all specific job functions on a daily, weekly & monthly basis, through web based google documents, Microsoft tracker and Stryker applications. Responsible for maintaining up-to-date account information on product repairs. Accurately record and report all surgical information through Stryker Hard Drive devices for future records. Adhere to all Stryker and medical facility policies, standards and procedures. Must be able to analyze and resolve both routine and non-routine product issues using quick on the spot independent judgment

Fabricate, assemble, install, and repair sheet metal products and equipment, such as ducts, heating/ac units, drainpipes, and furnace casings. Setting up and operating fabricating machines to cut, bend “brake”, and straighten sheet metal. Shaping metal over anvils, blocks, or forms using sheet metal hammers and tools. Inspecting, assembling, and smoothing seams and joints of burred surfaces. Install flex duct, straight pipe duct, metal square duct, and a few new furnace units

Operation of valves, gauge tanks, and perform maintenance on equipment. Installation of valves, gate valves, ball valves, and pipeline. Fuse HDPE Pipe & Pvc Pipe. Concrete, Demo, Re-Bar, Layout Forms and Pour. Install and maintain recovery water well pumps. Installation and removal of dewatering pumps, during an excavation. Responsible for completing JSA’s (Job Safety Analysis), JTR’s (Job Task Reviews), Hot Work Permits, SWA (Stop Work Authority), Excavation Permits, and High Hazard Permits daily. Trained on confined space, Lock Out Tag Out, and defensive safe driving on site