A versatile professional with over a decade of experience leading AI projects, operational management, and team development across finance, mobility, and customer service sectors. Skilled in strategic planning, process automation, and stakeholder engagement to drive business growth.
Led AI-driven systems including autonomous decision-making and machine learning modules for finance and operations.
Supervised operational performance, logistics, and team management in mobility and BPO sectors.
Coordinated cross-functional teams to deliver AI projects, streamline processes, and oversee operational improvements.
Led and trained customer service and operational teams, enhancing productivity and service quality.
PROJECT HYDRA V52 QUANTUM
Led the design and implementation of an autonomous decision-making system (HFT) for synthetic indices using artificial intelligence., Coordinated multiple AI agents to define business logic, system architecture, and automated workflows., Designed a three-layer architecture including high-frequency...
JK SOLUTIONS
Managed operational and financial performance of a mobility services company., Supervised a mixed fleet of electric and combustion vehicles, ensuring operational efficiency and cost control., Led driver teams and implemented preventive maintenance protocols to reduce downtime., Managed spare parts...
BILL GOSLING OUTSOURCING
BILL GOSLING OUTSOURCING
Executed performance improvement plans through KPI analysis and real-time coaching., Improved agent productivity and service quality through data-driven feedback strategies.
Project Management with AI Emphasis
Project Management Fundamentals Certification
High School Diploma
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Utilized KPI analysis and data-driven feedback to improve team performance and operational strategies.
BILL GOSLING OUTSOURCING
Oversaw daily call center operations ensuring compliance with service level agreements (SLAs)., Designed and delivered leadership development and training programs for high-potential agents.
BILL GOSLING OUTSOURCING
Managed customer service teams and exceeded performance benchmarks.
