This is my profileContact via CazVidJaviera
Customer Service Specialist with 5+ years in diverse client-facing roles
Contact
Competencies
Experience in providing customer support in call center, retail, and online casino settings.
Ability to assist and communicate effectively with diverse clientele in both English and Spanish.
Proficient in using Microsoft Office tools to organize, document, and support work tasks.
Applied critical thinking to address customer inquiries and technical issues in various roles.
Worked effectively with team members to meet goals and ensure customer satisfaction across different industries.
Education
Languages
Summary
Dedicated customer service specialist with over 5 years of experience in call centers, retail, and online gaming industries, skilled in relationship management, problem solving, and bilingual communication.
Key Achievements
- Handled high call volumes efficiently at Economy Rent a Car, ensuring customer satisfaction.
- Enhanced customer retention through soft sales and relationship management at Great Healthworks.
- Provided comprehensive support as a live dealer in the online gambling industry, ensuring smooth gameplay and customer satisfaction.
Experience
Provided customer service and sales support to a diverse clientele, addressing inquiries and resolving issues in a timely and professional manner, Collaborated with team members to ensure customer satisfaction and meet company goals, Managed high call volumes with a positive and helpful attitude
Outbound calls to enhance the existing relationship with customers. Either upon purchasing our product or thank them for their business., Answer any new questions that may have arisen since their initial call. Action included but was not limited to reminding them of the benefits and importance of following the established directions., Prevention for possible cancellations, retention skills involved as well as sales skills (soft sales).
Greeted customers warmly, answered questions, and provided product recommendations, Processed sales transactions efficiently and accurately, Managed inventory levels of pharmaceutical products and restocked items as needed
Provided customer service support as a live dealer, handling inquiries and resolving issues through chat and camera communication, Demonstrated strong product knowledge of online casino games, including slots, poker, and blackjack, Collaborated with team members to ensure smooth gameplay and maintain high levels of customer satisfaction, Managed multiple tasks simultaneously, including dealing cards, answering questions, and troubleshooting technical issues