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Jay
Customer Service Agent with over 1 year of call center experience
Video resume
Customer service agent
Answer incoming calls or call customers and assist with required information
Contact
Bogotá, Bogota D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Assisted customers with inquiries and support via phone calls, ensuring understanding and satisfaction.
Communication SkillsAdvanced
Demonstrated fluent English communication, both verbal and written, for diverse customer interactions.
Call Center OperationsIntermediate
Experienced in managing calls related to customer inquiries and collections within a high-volume environment.
CollectionsIntermediate
Conducted phone collections, requiring negotiation and compliance with policies.
Summary
Experienced call center agent skilled in customer support and collections, fluent in English, with a proven ability to manage diverse customer interactions remotely.
Key Achievements
- Provided assistance to customers in a call center environment in Bogotá
- Communicated effectively in native-level English while based in Colombia
- Handled collections calls, demonstrating handling of sensitive customer interactions
Skills
Customer ServiceCommunication SkillsCall Center OperationsCollections
Published on CazVid - Jul 3, 2025