Jazmin - Customer Service Specialist with 8+ years of industry experience

Provided comprehensive support to clients via phone, email, and chat across multiple roles and industries.

Supervised and mentored teams, monitored performance metrics, and implemented improvement strategies.

Assisted users in managing portals, configuring devices, troubleshooting hardware and software issues.

Conducted inspections and planned maintenance activities for building and equipment systems.

Technical support to merchants user of the app to conclude the deliveries of meal, flowers, pharma, etc, Assisted them to manage their portals, set the configurations, troubleshoot their tablets, run promos and campaigns, verify the payouts and clarify discrepancies.

Provided assistance with travel reservations (hotels, flights, transportation, cruises, attractions) through inbound/outbound calls, email or live chat, Handled modifications, cancellations, confirmed the status of the bookings, always looking for the best resolution for both sides (consumer and services provider) keeping the enterprise standards.

Monitoring live the team members, encourage them to improve their metrics by solving doubts about the process/product and give them feedback and recognition to be able to reach the target requested by the client as a team, Evaluation of the interactions to confirm they were handled according to policies and to verify the opportunity areas of each agent, Development of results and insights of the performance to the management improving the results of the team a 30%.