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Digital Marketing Specialist with 5 years of experience in E-commerce
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Competencies
Developed and managed content calendars and campaigns across platforms like Facebook, Instagram, and LinkedIn.
Created and optimized PPC campaigns, monitoring key metrics for improvement.
Conducted keyword research and applied technical SEO improvements to enhance website rankings.
Used analytical tools to interpret campaign performance data and inform strategy adjustments.
Produced engaging digital content tailored for target audience and brand voice.
Summary
Dedicated digital marketing professional with over 5 years of experience executing social media, SEO, and paid advertising strategies within the e-commerce sector.
Key Achievements
- Led a social media campaign that increased engagement by 40%
- Managed and optimized Google Ads campaigns with annual ad spend over $100,000
- Implemented SEO strategies that improved website organic traffic and visibility
Experience
Technical Support Representative
Resolved customer complaints while prioritizing customer satisfaction and loyalty., Exceeded team goals and collaborated with staff members to implement customer service initiatives., Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative/ Sales
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns., Delivered prompt service to prioritize customer needs.