Dedicated specialist experienced in claims resolution, HR support, and customer service, committed to operational excellence and stakeholder communication.
Resolved healthcare claim appeals and verified claim processing accuracy.
Provided support via CRM systems, SAP, and communication channels to ensure customer satisfaction.
Handled payroll and benefits data, ensuring compliance with labor laws and reducing discrepancies.
Collaborated with teams to improve workflow efficiency and minimize errors in claims and HR processes.
Auxis
Manage and resolve healthcare claim appeals between insurance companies and patients., Provide clear, timely communication to ensure accurate documentation and compliance with payer regulations., Collaborate with internal teams to improve workflow efficiency and ensure claims are processed on time...
Amazon
Administered payroll and benefits processes while maintaining HR data accuracy in compliance with Costa Rican labor laws., Handled employee inquiries through ticketing systems, providing prompt and professional support., Coordinated with global HR teams to enhance employee satisfaction and reduce...
3M
Processed customer orders and inquiries in SAP, ensuring accuracy and timely fulfillment., Resolved discrepancies and maintained communication with distributors and internal teams to meet service level goals.
B.S.
High School Diploma
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Ensured clear communication with internal teams, patients, and distributors to meet service goals.
