Jean - Data Analyst with 5 years of experience in finance and healthcare

Applied statistical techniques to analyze datasets and interpret results for business insights.

Utilized SQL for querying and managing large datasets in various projects.

Created interactive dashboards to visualize data trends and support reporting.

Ensured data quality through thorough cleaning and validation processes.

Monitored and tracked 25+ daily shipments, ensuring on-time delivery and compliance with service level agreements (SLAs)., Reduced delivery delays by 15% through proactive communication with drivers, carriers, and customers., Optimized routing and scheduling, achieving a 10% improvement in fuel efficiency and overall cost savings., Maintained 99% accuracy in shipment updates within the Transportation Management System (TMS)., Resolved incidents such as breakdowns, delays, or accidents by implementing contingency plans, minimizing service disruptions.

Coordinated import logistics and documentation management for shipments from Brazil to the United States, optimizing supply chain processes., Reduced shipment delays by 20% through real-time tracking and direct communication with consignees, improving delivery efficiency., Managed over 100 shipment records monthly, ensuring regulatory compliance and timely delivery of goods in international logistics.

Delivered bilingual customer support for travel bookings and issues across Latin America and the US, enhancing customer satisfaction., Resolved up to 30 calls daily with an average call satisfaction score of 92%, demonstrating strong call handling and problem-solving skills., Effectively managed reservations using Sabre, Amadeus, and Farelogix (CRM Platforms) with 100% booking accuracy, ensuring seamless travel experiences.