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Data Analyst with 5 years of experience in finance and healthcare
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Competencies
Applied statistical techniques to analyze datasets and interpret results for business insights.
Utilized SQL for querying and managing large datasets in various projects.
Created interactive dashboards to visualize data trends and support reporting.
Ensured data quality through thorough cleaning and validation processes.
Education
Summary
Experienced data analyst skilled in transforming complex data into actionable insights within healthcare and finance sectors.
Key Achievements
- Developed and maintained dashboards for tracking key performance indicators, improving reporting efficiency
- Conducted in-depth data analysis leading to actionable insights that supported strategic decisions in healthcare projects
- Led data cleaning and validation processes ensuring data accuracy and consistency across multiple databases
Experience
Dispatcher – Track & Trace
Monitored and tracked 25+ daily shipments, ensuring on-time delivery and compliance with service level agreements (SLAs)., Reduced delivery delays by 15% through proactive communication with drivers, carriers, and customers., Optimized routing and scheduling, achieving a 10% improvement in fuel efficiency and overall cost savings., Maintained 99% accuracy in shipment updates within the Transportation Management System (TMS)., Resolved incidents such as breakdowns, delays, or accidents by implementing contingency plans, minimizing service disruptions.
Import Traffic Agent
Coordinated import logistics and documentation management for shipments from Brazil to the United States, optimizing supply chain processes., Reduced shipment delays by 20% through real-time tracking and direct communication with consignees, improving delivery efficiency., Managed over 100 shipment records monthly, ensuring regulatory compliance and timely delivery of goods in international logistics.
Travel Advisor
Delivered bilingual customer support for travel bookings and issues across Latin America and the US, enhancing customer satisfaction., Resolved up to 30 calls daily with an average call satisfaction score of 92%, demonstrating strong call handling and problem-solving skills., Effectively managed reservations using Sabre, Amadeus, and Farelogix (CRM Platforms) with 100% booking accuracy, ensuring seamless travel experiences.