This is my profileContact via CazVidJean
Trilingual Customer Service Agent – BPO Sector
Contact
Santo Domingo,Nacional,Dominican Republic
Available on CazVid
Competencies
Effective CommunicationIntermediate
Demonstrated experience with Effective Communication.
Negotiation y PersuasionIntermediate
Demonstrated experience with Negotiation y Persuasion.
Multitasking & Working in high pressure environmentIntermediate
Demonstrated experience with Multitasking & Working in high pressure environment.
Microsoft Office (Word, Excel, Office)Intermediate
Demonstrated experience with Microsoft Office (Word, Excel, Office).
CRM Management (Zendesk and similars)Intermediate
Demonstrated experience with CRM Management (Zendesk and similars).
Education
Law Degree
Universidad Pedro Henriquez Ureña (UNPHU)
Completed Present
High School Diploma
Colegio Preuniversitario UNPHU
Completed Jun 2010
Languages
enNative
Summary
View Jean's professional profile on CazVid.
Experience
Trilingual Customer Service Agent – BPO Sector
ERC, Teleperformance & Other companies
Aug 2021 - Aug 2025
Provided customer service in Spanish, English, and French., Managed sales, collections, and client retention., Resolved conflicts and handled client complaints., Supported training of new agents.
Skills
Effective CommunicationNegotiation y PersuasionMultitasking & Working in high pressure environmentMicrosoft Office (Word, Excel, Office)CRM Management (Zendesk and similars)
Published on CazVid - May 17, 2026