This is my profileContact via CazVidJeanette
Customer Service & Telemarketing Professional with 4+ Years in Client Interaction
Contact
Competencies
Utilized bilingual communication and active listening skills to address customer needs and resolve issues.
Conducted scripted calls, managed outbound outreach, and maintained customer data using technical tools.
Collaborated with kitchen staff, managed table resets, and handled customer orders and payments.
Identified customer issues and provided effective solutions during service interactions.
Greeted customers, discussed specials, and managed customer questions in fast-paced environments.
Education
Languages
Summary
Bilingual professional with diverse experience in customer engagement, telemarketing, and dining service, specializing in building customer relationships and operational efficiency.
Key Achievements
- Handled customer needs and provided solutions in bilingual telemarketing role.
- Built sales pipelines through daily outbound cold calling and follow-ups.
- Maintained customer relationships and managed dining area operations efficiently.
Experience
Bilingual Telemarketer
Worked with customers to understand needs and provide excellent service., Offered friendly and efficient service to customers, handled challenging situations with ease., Identified issues, analyzed information and provided solutions to problems., Completed daily cold calling and outreach to build sales pipelines., Followed up with customers to solicit further sales., Answered questions about company offerings with knowledgeable responses about products and services., Built relationships with customers using strong persuasion and active listening skills., Recorded and updated customer information in online systems.
Waitress/hostess
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times., Bussed and reset tables to keep dining room and work areas clean., Remained calm and poised when dealing with difficult customers or during busy shifts., Bussed tables during busy periods to assist staff and quickly turn over tables., Greeted new customers, discussed specials and took drink orders., Stayed up-to-date on menu changes to help customers make food choices., Informed customers about daily and seasonal specials., Used cash registers and credit card machines to cash out customers.