Dedicated professional with expertise in legal document editing, client support, data management, and bilingual communication. Proven ability to improve processes and deliver exceptional service across multiple industries.
Experienced in editing legal packets and managing case-related documentation with accuracy and attention to detail.
Skilled in resolving client inquiries, managing accounts, and providing technical assistance across multiple industries.
Proficient in gathering, organizing, and maintaining accurate records for legal, healthcare, and customer service contexts.
Fluent in English and Spanish, with strong written and verbal communication abilities in professional settings.
Alonso &Alonso Law Attorneys at Law, PLLC
Edited packets containing forms and supporting documents using tools such as Microsoft Word, Adobe and more. Followed up with clients collecting pending documents.. Provided clients with case updates and request or confirm information as needed.. Ensured that all documents we were working on or have received are complete and contain accurate information before mailing out.. Checked the status of clients’ applications by reviewing them on official government websites and making inquiries if needed.
ImpactBPO
Collected information from individuals involved in car accidents or personal injuries caused by third parties.. Forwarded the obtained information to a case manager who supports clients with medical care, vehicle repairs, and securing compensation for their damages.. Routed calls from clients, insurance providers, and attorneys to the appropriate or preferred destination.
Results CX
Accurately documented and indexed patient information, including medical history, test results, and treatment plans.. Responded to requests for medical records from authorized personnel, ensuring prompt and secure retrieval and distribution.. Coordinated appointments with healthcare providers, considering patient preferences and provider availability.. Supported billing and insurance verification teams by verifying patient insurance information and addressing billing inquiries.
High School Diploma
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Experienced with Salesforce, Litify, Filevine, Google Workspace, and Adobe for efficient workflow management.
IBEX
Resolved customer inquiries and managed returns, exchanges, and refunds in accordance with corporate policies.. Conducted outbound calls and sent letters to owners of overdue accounts to recover payments and minimize bad debt.. Assisted in developing financial forecasts and budgets for the sales and collections department.
Teleperformance
Handled a high call volume, providing technical support related to phone and internet services.. Diagnosed and troubleshoot mobile data issues, roaming and outages in general.. Utilized strong problem-solving skills to guide clients through any issues they had.. Resolved or clarify any doubts about account balance.
