This is my profileContact via CazVidJeffrey
Customer Service Professional with diverse experience in support and collections
Contact
San José, San José, Costa Rica
Available on CazVid
Competencies
Customer ServiceAvanzado
Provided customer support and assistance across banking, technical, and collections sectors.
Technical SupportIntermedio
Supported clients using systems like LIVEPERSON, RTG & DGS, and IBM platforms.
Team ManagementIntermedio
Managed team operations at Bank of America for banking customer service assistance.
System ProficiencyAvanzado
Utilized a range of software including Word, Excel, Power Point, Paint, Adobe Photoshop, and specialized systems such as IBM VM, CW Citrix, and ACSR.
Support & SalesIntermedio
Performed support and sales functions in roles such as Support Professional and Senior Line Associate.
Education
High School
Instituto de Alajuela
Bachelor’s degree
Instituto de Alajuela
Languages
EnglishC2
RussianB2
Summary
Experienced professional with a broad background in customer service, technical support, and team management across multiple industries.
Key Achievements
- Managed customer service and technical support roles across multiple companies, demonstrating adaptability.
- Supervised teams as a Bank of America Team Manager, overseeing banking customer assistance operations.
- Handled multiple customer interaction systems including LIVEPERSON, RTG & DGS, and IBM platforms, enhancing skill diversity.
Experience
Customer Service, line mover
Bet US
Feb. 2021 - Sept. 2023
Customer service agent for RTG systems and Live Person system chats
EstacionTramar
November 2013 - September 2016
Banking Customer Service Assistance, Team manager
Bank of America
June 2008 - November 2009
Technical Support Agent, QA rep. And Manager’s assistance
CONVERGYS
March 2010 - October 2013
Collections and Customer Service agent
CFC International
January 2009 - September 2009
Collections and Customer service
Client Services
September 2023 - August 2024
Support Professional, Sales, Customer service agent and Senior Line associate
Foundever
December 2023 - June 2025
Skills
Customer ServiceTechnical SupportTeam ManagementSystem ProficiencySupport & Sales
Published on CazVid - May 17, 2026