Experienced professional with a broad background in customer service, technical support, and team management across multiple industries.
Provided customer support and assistance across banking, technical, and collections sectors.
Supported clients using systems like LIVEPERSON, RTG & DGS, and IBM platforms.
Managed team operations at Bank of America for banking customer service assistance.
Utilized a range of software including Word, Excel, Power Point, Paint, Adobe Photoshop, and specialized systems such as IBM VM, CW Citrix, and ACSR.
Bet US
EstacionTramar
Bank of America
CONVERGYS
CFC International
High School
Bachelor’s degree
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Performed support and sales functions in roles such as Support Professional and Senior Line Associate.
Client Services
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