Jeimmy

Sourcing Operations Supervisor

Lead a sourcing team of 12 members, consistently achieving 100% of KPIs related to order accuracy, vendor selection, pricing strategy alignment and quote cycle time, resulting in a significant increase in customer satisfaction scores over two years, reflecting a results-driven and customer-focused operation., Oversee daily operations and performance management for a team that improved productivity by 20% through targeted coaching and process optimization., Oversee daily operations, drive performance management, and coach team members for continued development and engagement., Foster a strong team culture through recognition, accountability, and targeted training., Collaborate cross-functionally to resolve escalations, support timely fulfillment, and align sourcing strategies with business goals., Actively contribute to process improvements and system deployments.

Sourcing Operations Trainer

Delivered over 30 training sessions leading to a 25% reduction in onboarding time and a 15% increase in team performance metrics post-training. Led training and development initiatives for sourcing team members, supporting the successful rollout of new systems, tools, and processes., Developed and updated 20+ standard operating procedures that improved team compliance and reduced process errors by 10%., Designed and delivered comprehensive training programs aligned with organizational goals, ensuring team readiness and high-quality execution., Evaluated quality and performance metrics to identify trends and address service gaps, contributing to enhanced customer satisfaction and team productivity., Acted as a key liaison between operations, leadership, and team members, providing clear communication and ongoing support before, during, and after deployments.

Sourcing Specialist

Identified optimal product and service sources, ensuring proper vendor selection aligned with customer needs., Managed escalations to resolve customer issues promptly and effectively, maintaining satisfaction., Provided proactive updates to customers on quote status to keep them informed., Established new supplier relationships, ensuring compliance with business terms and conditions., Made pricing decisions based on supplier data, market trends, competitor pricing, and overall business strategy., Negotiated costs, lead times, terms, and conditions with suppliers to meet customer expectations and support profitability goals.

Senior Resolution Specialist

Served as a Level 2 escalation point, resolving complex customer issues related to orders, billing, and service for high-profile clients across sectors including Public, Enterprise, Healthcare, and Education., Oversaw logistics to ensure accurate, on-time deliveries, and addressed discrepancies with carriers and suppliers. Provided end-to-end billing support including credits, adjustments, and fraud investigations in coordination with internal departments., Maintained proactive communication with customers to ensure satisfaction and timely resolution.

Customer Care Representative

Customer Care and Technical Support Agent

Customer Care and 911 Interpreter