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Jeison
Customer Service Specialist with 3+ years in E-commerce and Travel
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Competencies
Extensively handled customer interactions across multiple platforms, ensuring effective resolution and satisfaction.
Maintained clear, professional communication with international clients in both English and Spanish.
Managed customer data, bookings, and internal applications to streamline service delivery.
Assisted with upselling memberships and extras, and supported sales strategies in travel services.
Participated in team collaboration and trained new employees to improve team performance.
Education
Languages
Summary
Experienced in managing customer inquiries and support in the e-commerce and travel industries, with proficiency in multilingual communication and data handling.
Key Achievements
- Handled customer inquiries in English and Spanish at Amazon, resolving issues related to refunds, account access, and fraud prevention
- Supported European travel agency operations using Amadeus, managing flight and hotel bookings, cancellations, and refunds
- Provided personalized assistance and contributed to team training, improving customer satisfaction and process adherence
Experience
CS ASSOCIATE
Receive calls from customers in the U.S. in English and Spanish, data management, package tracking, returns and refunds, internal company applications, account unlocking, prevent fraudulent access, guidance through the website, compliance indicators, teamwork, help other colleagues to resolve doubts, advisor and training of new employees, intermediate between customers and sellers
TRAVEL ASSOCIATE
Provide European travel agency support, Amadeus program management, cancel and reschedule flights and hotels, assist with the refund process, offer memberships and extras such as luggage or food, assist with boarding passes and check-in process, resolve queries and complaints, Advise customers, cold commercial sales, hotel and tour package reservations, sales strategies, fill out forms, generate budgets, manage requests, guide and tourist information
TRAVEL SELLER
RECEPTION
Locate customers within the commercial area, information point, validate awards and parking, application management, compliance with indicators, databases and forms, attention to complaints and claims