Dedicated professional with over a decade of experience in managing technology projects, optimizing team performance, and ensuring client satisfaction.
Applied methodologies to plan, execute, and oversee projects ensuring timely delivery.
Participated in all phases of software development from requirements gathering to deployment.
Facilitated effective communication with clients to gather requirements and provide project updates.
Led small teams to achieve project milestones and foster collaborative work environments.
Asurion
Promote and sell home tech protection plans, meeting KPIs and ensuring high-quality sales., Diagnose and resolve complex technical issues related to mobile devices and phone services., Provide advice and personalized solutions to enhance user experience and ensure seamless device functionality., Maintain high customer satisfaction levels by delivering expert support and achieving excellent survey evaluations.
Asurion
Promote and sell home tech protection plans, meeting KPIs and ensuring high-quality sales., Supported customers with warranty claims and device replacements., Ensured policy compliance while resolving customer inquiries efficiently.
Asurion
Promote and sell home tech protection plans, meeting KPIs and ensuring high-quality sales., Provided customer support and sales services to enhance user experience., Assisted clients with troubleshooting and product recommendations., Delivered high-quality bilingual service, ensuring customer satisfaction.
Licenciatura en Educación Artística
BLOC511 – Digital Currencies
Solana – Core
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