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AT&T In-Warranty (Bilingual)
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Competencies
Applied methodologies to plan, execute, and oversee projects ensuring timely delivery.
Participated in all phases of software development from requirements gathering to deployment.
Facilitated effective communication with clients to gather requirements and provide project updates.
Led small teams to achieve project milestones and foster collaborative work environments.
Education
Summary
Dedicated professional with over a decade of experience in managing technology projects, optimizing team performance, and ensuring client satisfaction.
Key Achievements
- Led cross-functional teams to deliver multiple software projects on time and within budget.
- Developed and implemented project management processes that improved team efficiency.
- Managed client relationships and coordinated communication between stakeholders and development teams.
Experience
Premium Technical Support Representative – Soluto (Bilingual)
Promote and sell home tech protection plans, meeting KPIs and ensuring high-quality sales., Diagnose and resolve complex technical issues related to mobile devices and phone services., Provide advice and personalized solutions to enhance user experience and ensure seamless device functionality., Maintain high customer satisfaction levels by delivering expert support and achieving excellent survey evaluations.
AT&T In-Warranty (Bilingual)
Promote and sell home tech protection plans, meeting KPIs and ensuring high-quality sales., Supported customers with warranty claims and device replacements., Ensured policy compliance while resolving customer inquiries efficiently.
Customer Care and Sales Representative (Bilingual)
Promote and sell home tech protection plans, meeting KPIs and ensuring high-quality sales., Provided customer support and sales services to enhance user experience., Assisted clients with troubleshooting and product recommendations., Delivered high-quality bilingual service, ensuring customer satisfaction.
UHG – UHC DSNP Advocate – Customer Support Agent
Assisted UHC D-SNP plan members by providing accurate and timely information., Handled inbound calls, ensuring a high level of customer support., Developed strong interpersonal skills while working with diverse clients.
Blockchain Professor – Web3
Designed and delivered educational programs on blockchain technology., Created engaging learning experiences for students using an interactive methodology., Provided guidance and mentorship to students and new professors.
Music Production And Academic Associate
Developed and implemented music production training programs., Provided academic counseling and mentoring for students., Specialized in using technology for music production and teaching.
Music Production Teacher
Taught music production, focusing on Ableton Live, Reason, and Pro Tools., Development, research and update of music production programs and head department of music production., Provided academic counseling for students.
Blockchain Development Consultant
Strategic developed and launch strategies for ICO Gemera.io., Integrated UI and Smart Contract testing on testnet and mainnet.
DeFi Web3 Architect – Blockchain Developer
Development and implementation of smart contracts in Solidity for inventory management., Researched Web3 use cases for the real estate business., Deployed smart contracts on testnet.
Blockchain Web3 Development Consultant
Advised on the implementation of decentralized technologies within the Rino app., Developed ERC721 smart contracts for ticketing applications.
Blockchain Web3 Development Researcher
Researched and implemented decentralized technologies for ticketing applications., Developed ERC721 smart contracts.