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Competencies
Demonstrated experience with Client Support.
Demonstrated experience with Empathy.
Demonstrated experience with Intake Support.
Demonstrated experience with Calendar Management.
Demonstrated experience with CRM Systems.
Education
Experience
Intake Specialist
Manage client intake processes for a U.S. employment law firm, ensuring accuracy, empathy, and confidentiality., Schedule and coordinate appointments while maintaining organized calendars for multiple attorneys., Provide administrative and communication support, fostering trust and professionalism in each interaction.
Leasing Customer Service Representative
Assisted landlords and tenants in lease creation, payment processing, and background checks., Delivered friendly, solution-focused support via chat, email, and calls, strengthening customer satisfaction and retention., Developed strong understanding of short-term rental operations and digital property management systems.
Banking Account Member Representative
Provided banking clients with accurate, prompt support for billing, account management, and service inquiries., Maintained professionalism and empathy in every interaction, consistently exceeding quality metrics.
Utility Coordinator
Oversaw billing, maintenance coordination, and tenant communications for multiple residential properties., Supported property owners with service requests and account management, ensuring seamless client experience.
Customer Service & Technical Support Representative
Delivered bilingual customer and technical support to improve satisfaction and retention., Resolved complex issues efficiently while maintaining empathy and composure under pressure.
Retention Representative
Assisted U.S. customers with billing and retention solutions while maintaining positive client relationships., Consistently achieved top performance in satisfaction and retention metrics.