Demonstrated experience with Client Support.
Demonstrated experience with Empathy.
Demonstrated experience with Intake Support.
Demonstrated experience with Calendar Management.
Virtual Staffing
Manage client intake processes for a U.S. employment law firm, ensuring accuracy, empathy, and confidentiality., Schedule and coordinate appointments while maintaining organized calendars for multiple attorneys., Provide administrative and communication support, fostering trust and professionalism in each interaction.
Furnished Finder / KeyCheck
Assisted landlords and tenants in lease creation, payment processing, and background checks., Delivered friendly, solution-focused support via chat, email, and calls, strengthening customer satisfaction and retention., Developed strong understanding of short-term rental operations and digital property management systems.
Teleperformance
Provided banking clients with accurate, prompt support for billing, account management, and service inquiries., Maintained professionalism and empathy in every interaction, consistently exceeding quality metrics.
Aqua Property
Sociology
High School Diploma
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Demonstrated experience with CRM Systems.
Oversaw billing, maintenance coordination, and tenant communications for multiple residential properties., Supported property owners with service requests and account management, ensuring seamless client experience.
Teleperformance
Delivered bilingual customer and technical support to improve satisfaction and retention., Resolved complex issues efficiently while maintaining empathy and composure under pressure.
Focus Services
Assisted U.S. customers with billing and retention solutions while maintaining positive client relationships., Consistently achieved top performance in satisfaction and retention metrics.
