Demonstrated experience with Customer Inquiries Handling.
Demonstrated experience with Issue Resolution.
Demonstrated experience with Zendesk.
Demonstrated experience with Salesforce.
Halpern Law Firm through Virtual Staffing
Supported attorneys with research, document preparation, and client communication, ensuring adherence to legal procedures and accuracy in all documents., Improved client satisfaction through timely responses and problem resolution, maintaining professionalism under pressure.
Cognizant
Scheduled medical appointments for MRI, X-ray, and CT scan procedures, ensuring all documents and pre-screening steps were in place before appointments., Coordinated with departments to ensure necessary authorizations were completed, improving workflow and reducing delays., Provided timely updates and resolved customer inquiries regarding appointments, ensuring customer satisfaction.
Teleperformance
Served as the main point of contact between guests and the customer experience team, handling all guest concerns and maintenance issues., Managed guest requests, including coordinating repairs, resolving tech issues (Wi-Fi, TV), and ensuring a seamless experience., Assisted in check-ins and check-outs, ensuring each unit met guest and business quality standards.
Public Relations
Marketing & Social Media course
Cyber Security
Bilingual certificate in English
High school, diploma in hostelry and tourism
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Demonstrated experience with Analytical Skills.
Concentrix
Provided both technical support and sales assistance for HP products, successfully upselling products and meeting sales targets., Troubleshot customer tech issues, offering clear and simple explanations, while ensuring customer satisfaction., Provided order management support for Sam's Club, including order placement, tracking, and resolving delivery issues.
Sykes El Salvador
Managed customer accounts, troubleshooting tech issues, and assisting with banking and insurance products., Assisted customers in making policy changes, handling billing inquiries, and managing complex customer situations., Provided both voice and chat support, ensuring a high level of customer service and timely resolution of issues.
