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Jennifer
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Competencies
Demonstrated experience with Customer Success & Retention.
Demonstrated experience with Account Management.
Demonstrated experience with Customer Lifecycle Management.
Demonstrated experience with Client Relationship Building.
Demonstrated experience with Business Development.
Education
Summary
Professional profile
Experience
Owner / Director of Sales & Operations
Led customer relationships, business operations, and strategic account management for a high-performing telecommunications organization serving residential and business customers throughout Eastern Maine.. Managed relationships with thousands of customers and a diverse portfolio of business accounts, serving as a trusted advisor for communication and technology solutions.. Developed long-term customer relationships that resulted in strong retention, repeat business, referrals, and market-leading customer loyalty.. Worked directly with business owners, healthcare providers, schools, municipalities, and nonprofit organizations to understand operational needs and recommend solutions that improved communication and efficiency.. Proactively monitored account health, customer satisfaction, service utilization, and business needs to identify opportunities for growth and risk mitigation.. Guided customers through upgrades, service transitions, technology adoption, and organizational changes while maintaining strong customer confidence.. Led customer recovery efforts and managed escalated service issues with a focus on relationship preservation and long-term success.. Partnered with UScellular corporate teams to implement customer success initiatives, product launches, technology transitions, and operational programs.. Identified opportunities to expand customer relationships through consultative conversations and needs-based recommendations.. Built strong relationships with community leaders, business owners, and organizational stakeholders throughout the region.. Collaborated with internal and external partners to deliver solutions that aligned customer goals with business objectives.. Led recruiting, onboarding, coaching, and development efforts for retail teams across multiple locations.. Managed business performance, operational planning, customer experience initiatives, and strategic growth efforts.. Used customer feedback and performance data to improve service delivery and operational effectiveness.. Successfully navigated customers and employees through major organizational transitions while maintaining trust and engagement.
Front Office Manager
Managed guest relationships throughout the customer journey, from reservations and arrival through departure and follow-up service.. Resolved guest concerns and service issues while protecting guest satisfaction and loyalty.. Coordinated with multiple departments to ensure seamless customer experiences.. Built relationships with repeat guests and corporate clients.
Front Office Associate
Delivered personalized guest experiences in a luxury hospitality environment.. Assisted guests with reservations, requests, and issue resolution.. Supported guest retention through exceptional service and communication.
Property Manager / Operations Leadership
Advanced from housekeeping into management roles through strong leadership and customer service performance.. Managed daily operations while maintaining high guest satisfaction standards.. Coordinated staff, schedules, property readiness, and guest services.