Jennifer - Analista de PQRs with 3+ years of service in administrative and citizen rights management

Colombia, Huila Department, ColombiaRemoteen

Managed comprehensive petition rights and citizen requests across three organizations, ensuring procedural compliance.

Developed data consistency validation processes and prepared management reports enhancing operational transparency.

Published on CazVidOpen to remote

Summary

Dedicated analyst with over three years of experience managing petition rights, improving processes, and ensuring high citizen satisfaction. Skilled in office tools, data validation, and team collaboration.

Key Achievements

Contributed to administrative process improvements and maintained high citizen satisfaction levels.

Skills

Office & Productivity ToolsAdvanced

Proficient in MS Office, Drive, and IA for document creation, data management, and workflow automation.

Customer Service & Citizen EngagementIntermediate

Experienced in handling citizen requests, ensuring high satisfaction through effective communication.

Data Validation & Report GenerationIntermediate

Validated data consistency and developed management reports to support decision-making.

Administrative Process ImprovementIntermediate

Assisted in streamlining administrative workflows and ensuring compliance with regulatory standards.

Experience

Analista de PQRs para Prosperidad Social

APICOM S.A.S

Junio 2024 - Marzo 2025

Gestión integral de derechos de petición y solicitudes ciudadanas., Desarrolle la validación de consistencia de datos y elaboración de informes de gestión., Asistí administrativamente en la mejora continua de procesos administrativos., Adelante Control de calidad documental y verificación de...

Analista de PQRs para Prosperidad Social

ASD -IQ

11 de abril de 2022 - 30 de marzo de 2025

Analista de PQRs para Prosperidad Social

Américas BPS

01 de febrero de 2016 - 03 de abril de 2022

Gestión integral de derechos de petición y solicitudes ciudadanas., Desarrolle la validación de consistencia de datos y elaboración de informes de gestión., Asistí administrativamente en la mejora continua de procesos administrativos., Atención al ciudadano logrando altos índices de satisfacción.