Experienced in managing customer interactions in bilingual environments with over three years in call centers, combining educational support skills to enhance customer engagement.
Utilized fluency in two languages to effectively assist customers and facilitate clear communication.
Handled customer inquiries professionally, providing solutions and support efficiently over phone and face-to-face.
Familiar with call center processes, including managing high call volumes and maintaining customer satisfaction.
Experience as a teacher, involving lesson delivery and student engagement, supporting educational objectives.
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