Native English speaker with a background in call centers, team supervision, and remote dispatching. Proven skills in managing escalations, training teams, and developing standardized procedures. Comfortable working independently and under pressure while traveling.
Handled high-priority cases and tailored solutions to retain accounts, reducing churn.
Trained and supported team members on best practices for customer retention and escalation procedures.
Created manuals and process guides to standardize customer service and escalation procedures.
Provided professional communication and leadership in managing customer issues and team performance.
US Cellular
Providing De-Escalation skills, credit evaluations, providing call backs, projects with deadlines to help efficiency, Creating Procedures for guidelines, multitasking, managing many different roles, managing schedules, monitoring performance metrics, creating training guidelines, generating orders, coming up with solutions, sales, Data entry, Training management
Mac’s Drywall LLC
Managing Schedules, creating payroll & reporting, managing tax reporting, collection management, creating advertising, insurance reporting, accounting
Nail Ink
Schedule management, re-booking, sales, inventory control, Customer service, resolution consultant, De-escalation, time management, accounting, reporting
Pur Lux Nails
Sales, schedule management, re-booking, performing services, closing and opening, inventory management, customer service management
Coaching and Management certifications
Cosmetology certification
High School Diploma
Clary Sage Salon
Sales, data entry, scheduling management, technician duties, cleaning, answering phones, contacting clients, opening and closing duties