Jennifer - Operations Supervisor with 10+ years in Customer Service & Management

Led teams in production environments, handling training, feedback, and performance assessments.

Provided technical and financial support via phone and email across multiple companies, maintaining high customer satisfaction.

Prepared reports, conducted audits, and monitored KPIs to inform decision-making and process improvements.

Managed administrative tasks including payroll, work distribution, and compliance with operational plans.

Personnel supervision/management in production processes and quality control over 15 team members, Manage payroll and administrative tasks, Distribution of work goals according to the Annual Operative Plan ensuring high levels of performance, productivity, and quality, Monitoring key performance indicators (KPIs), Providing regular feedback and implementing action plans to meet business line objectives, Preparation of reports, Handling escalated customer complaints, Ensuring customer satisfaction in complex situations, Providing support and training to new employee classes, Participating in job fairs and conducting interviews with company candidates

Assist through phone calls and email to provide general technical support, financial assistance, and customer service in general, Participate in the induction of new candidates, Provide assistance to the quality department by creating reports and conducting audits, Support the NPS department by providing feedback

Assist customers through phone calls and email to provide general technical support, financial assistance, and customer service in general, Work as an interim supervisor graduating classes and ensuring smooth transitions to production floor, Manage escalations, audits, and coaching sessions to ensure KPIs are met