This is my profileContact via CazVidJennifer
Operations Supervisor with 10+ years in Customer Service & Management
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Competencies
Led teams in production environments, handling training, feedback, and performance assessments.
Provided technical and financial support via phone and email across multiple companies, maintaining high customer satisfaction.
Prepared reports, conducted audits, and monitored KPIs to inform decision-making and process improvements.
Managed administrative tasks including payroll, work distribution, and compliance with operational plans.
Supported onboarding of new employees and participated in job fairs to attract candidates.
Education
Languages
Summary
Experienced supervisor with a strong background in managing teams, delivering quality customer service, and streamlining operational processes across telecommunications and service industries.
Key Achievements
- Supervised a team of over 15 in production and quality control, ensuring high performance and customer satisfaction.
- Managed payroll, administrative tasks, and reported on KPIs, supporting operational efficiency.
- Participated in recruitment activities including job fairs and interviews, contributing to talent acquisition.
Experience
Operations Supervisor
Personnel supervision/management in production processes and quality control over 15 team members, Manage payroll and administrative tasks, Distribution of work goals according to the Annual Operative Plan ensuring high levels of performance, productivity, and quality, Monitoring key performance indicators (KPIs), Providing regular feedback and implementing action plans to meet business line objectives, Preparation of reports, Handling escalated customer complaints, Ensuring customer satisfaction in complex situations, Providing support and training to new employee classes, Participating in job fairs and conducting interviews with company candidates
Customer Care Agent
Assist through phone calls and email to provide general technical support, financial assistance, and customer service in general, Participate in the induction of new candidates, Provide assistance to the quality department by creating reports and conducting audits, Support the NPS department by providing feedback
Customer Care Agent T1
Assist customers through phone calls and email to provide general technical support, financial assistance, and customer service in general, Work as an interim supervisor graduating classes and ensuring smooth transitions to production floor, Manage escalations, audits, and coaching sessions to ensure KPIs are met
Customer Care Agent
Assist customers through phone calls and email to provide general technical support for mobile services, financial assistance, and customer service in general, Provide assistance on audits regarding KPIs achievements
Customer Care Agent
Assist customers through phone calls and email to provide general technical support for mobile services, financial assistance, and customer service in general, Provide assistance to the quality department by creating reports and conducting audits
Customer Care Agent
Assist customers through phone calls and email to provide financial assistance by taking and making payments towards their bank accounts, Manage processes such as deposits from SSI, SSA and TAX Refunds, Manage sensitive information and keep high level of confidentiality, Participate in the induction of new candidates by providing floor support