Jennifer - Client Support Specialist with 5+ years in Customer Service and Legal Support

Skilled in building rapport, resolving conflicts, and ensuring client satisfaction across diverse industries.

Proficient in delivering clear, empathetic communication in high-pressure environments, fluent in English and Spanish.

Experienced in translating medical and legal information, maintaining professionalism and cultural sensitivity.

Expert in MS Office, Google Workspace, Slack, and CRM platforms for efficient data management and communication.

Conducted high-volume intake calls with new and returning clients, gathering information accurately and creating positive first impressions., Scheduled appointments, followed up on documentation, and handled sensitive health and insurance data with discretion., Utilized Microsoft Office and Google Workspace daily for record-keeping, communication, and client surveys., Developed strong phone presence, often receiving positive feedback for patience, humor, and helpfulness.

Managed client communications via phone, email, and chat for U.S. legal clients, providing responsive, friendly service aligned with American standards., Collected feedback and maintained detailed case notes, contributing to quality assurance and satisfaction tracking., Handled back-office tasks such as payroll assistance, data entry, and reporting while ensuring confidentiality and accuracy., Worked with clients experiencing stress, using empathy and clarity to build trust and maintain long-term relationships.

Translated medical information between patients and healthcare providers in emotionally sensitive situations, maintaining compassion and professionalism., Acted as point of contact for patient concerns, easing fears and building interpersonal connections across cultural lines., Managed multiple priorities in field-based environments, helping coordinate logistics and follow-ups.