Experienced bilingual professional skilled in customer service, appointment coordination, and content moderation. Proven ability to manage client relationships and streamline communication across industries like automotive, finance, and social media.
Provided assistance and resolved queries for clients across different industries including automotive and finance.
Fluent in English and Spanish, facilitating effective cross-language communication in customer and client interactions.
Managed calendars, scheduled appointments, and coordinated events to ensure operational efficiency.
Reviewed videos and messages on TikTok to enforce community guidelines and maintain platform integrity.
Solera
Appointment coordinator for several dealerships in the US, Message taking, Completed quality surveys with customers that had recently completed service.
Pride Connection México
Agenda management, Follow up by email and phone call with the company’s clients, Sharing calendar activities, Updating information, Event management.
TikTok México
Control of videos and messages in the app based on community guidelines.
CCSI Call Center International Services
Customer service for Mainspring Loan Company, Provided assistance to customers that applied for a loan.
High school with a technical career