This is my profileContact via CazVidJennifer
Bilingual Customer Service Agent with 5+ years in call center and client management
Contact
Competencies
Provided assistance and resolved queries for clients across different industries including automotive and finance.
Fluent in English and Spanish, facilitating effective cross-language communication in customer and client interactions.
Managed calendars, scheduled appointments, and coordinated events to ensure operational efficiency.
Reviewed videos and messages on TikTok to enforce community guidelines and maintain platform integrity.
Education
Languages
Summary
Experienced bilingual professional skilled in customer service, appointment coordination, and content moderation. Proven ability to manage client relationships and streamline communication across industries like automotive, finance, and social media.
Key Achievements
- Coordinated appointments and managed communication for multiple US car dealerships as a bilingual agent at Solera.
- Handled customer inquiries and provided support for loan applications at CCSI Call Center International.
- Managed agendas, coordinated events, and maintained client correspondence at Pride Connection México.
Experience
Bilingual Agent
Appointment coordinator for several dealerships in the US, Message taking, Completed quality surveys with customers that had recently completed service.
Monitoring of Corporate Agenda
Agenda management, Follow up by email and phone call with the company’s clients, Sharing calendar activities, Updating information, Event management.
Content Moderator
Control of videos and messages in the app based on community guidelines.
Bilingual Agent
Customer service for Mainspring Loan Company, Provided assistance to customers that applied for a loan.