This is my profileContact via CazVidJenny
Project Manager with 10 years of experience in IT and Software Development
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Competencies
Led cross-functional teams to deliver complex software projects on time and within scope.
Introduced and managed Agile practices such as Scrum and Kanban to improve delivery cycles.
Oversaw planning, development, testing, and deployment processes across multiple projects.
Facilitated communication between technical teams and clients, ensuring requirements clarity.
Identified project risks and implemented mitigation strategies to minimize impact.
Education
Summary
Experienced project manager specializing in software development, agile practices, and team leadership.
Key Achievements
- Managed multiple software development projects from initiation to delivery, ensuring timely and within-budget completion.
- Led a team of 15 developers and analysts, improving team productivity and project outcomes.
- Implemented Agile methodologies, streamlining workflows and enhancing project flexibility.
Experience
Senior Customer Service Representative/Visa & Passport Department
Answering calls for busy call center, Providing visa requirements, entry restrictions, and any visa related inquiries regarding different countries, Provide support with visa applications, passport status concerns, and applicable changes to existing orders, Securing passport submissions with State Dept., Researching order status and emailing missing requirements as requested by client, Providing health and entry restrictions for different countries regarding COVID
Provide support to sales insurance team, Booked appointments for customers to meet with the sales agents, Answered high calls and email volumes for sales insurance team, Completed insurance applications, Managed calendar for sales insurance team, Provide support with all the requirements needed to apply for life insurance, Booked doctor appointments for customers who needed medical clearance for life insurance