Experienced in managing high-volume customer interactions, diagnosing technical issues, and improving support processes. Skilled in communication, troubleshooting, and cross-platform support, dedicated to enhancing customer satisfaction.
Managed high-volume inbound and outbound calls, ensuring accurate and timely customer support across different platforms.
Diagnosed and resolved hardware, software, and account issues for Xbox products, ensuring customer satisfaction.
Provided exceptional customer support through various channels, including live chat, fostering positive customer experiences.
Participated in team initiatives aimed at streamlining support processes and enhancing service efficiency.
Foundever
Handled high-volume inbound and outbound calls while providing timely, accurate customer support, Managed customer cases from intake to resolution, ensuring follow-up and documentation, Assisted customers through live chat support across multiple platforms, Participated in process improvement teams...
Concentrix
Provided technical support for Xbox products via inbound and outbound calls, and case management systems, Diagnosed and resolved hardware, software, and account-related issues while maintaining high customer satisfaction, Managed customer cases from initial contact through resolution, ensuring...
High School Diploma
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Utilized active listening and clear communication to understand customer needs and deliver effective solutions.
