Jerick - Data Analyst with 5 years expertise in financial services

Applied statistical techniques to interpret data and support decision-making.

Utilized SQL for extracting, manipulating, and analyzing large datasets.

Created dashboards and visual reports using Tableau and Power BI.

Built financial models to forecast revenue and analyze risks.

Provided customer support through digital channels, guiding users step-by-step through service access, platform usage, and product-related inquiries., Conducted hands-on assistance for members, helping troubleshoot issues and ensuring clear understanding of processes and features., Maintained accurate documentation of interactions, updates, and internal processes to improve response consistency., Collaborated with internal departments and external partners to ensure timely resolutions and seamless information flow., Developed support materials, guides, and structured documentation that reduced user confusion and improved service quality.

Supported communication workflows by documenting requests and ensuring accurate delivery of customer requirements., Coordinated with multi-disciplinary teams to streamline task execution and prevent service delays., Improved customer interaction efficiency by maintaining organized records and clarifying updates.