Jerry

Call center agent with extensive inbound/outbound call handling experience

Video resume

Call centre agent

Work ExperiencennnnCall Center RepresentativennnManaging large amounts of inbound and outbound calls in a timely manner.nnDetermines requirements by working with customers.nnIdentifying customers’ needs, clarify information, research every issue and providing solutions.nnMaintains call center database by entering information.nn

Contact

Nakuru, Nakuru, Kenya

Open to remote

Available on CazVid

Contact via CazVid

Competencies

Customer ServiceAdvanced

Delivered attentive and effective support to customers, ensuring their needs were met.

Communication SkillsAdvanced

Demonstrated active listening and clear verbal communication in a call center environment.

Data Entry & ManagementIntermediate

Maintained call center database by accurately entering and updating customer information.

Problem SolvingIntermediate

Researched issues and provided solutions based on customer requirements.

Summary

Experienced call center representative skilled in managing high call volumes, customer needs assessment, and data management. Dedicated to providing excellent support and effective communication.

Key Achievements

Managed large volumes of inbound and outbound calls efficiently
Identified customer needs and provided appropriate solutions
Maintained and updated call center database accurately

Skills

Customer ServiceCommunication SkillsData Entry & ManagementProblem Solving

Published on CazVid - May 17, 2026

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