Jersson Gabriel Urbina González

Effectively managed property operations by addressing tenant requests, coordinating follow-ups, and collaborating with vendors to secure timely repairs and competitive quotes., Proactively managed the Property Manager’s calendar and email inbox, ensuring seamless operations and prompt, efficient communication across all tasks., Contributed strategic insights by recording meeting minutes, analyzing rental property trends, and conducting comparative market research to inform data-driven pricing strategies.

Provided high-level support to the CEO and operations team by expertly managing calendar appointments, streamlining email communications, and coordinating essential real estate market operations to ensure smooth daily workflows., Expertly organized and facilitated team meetings and events, prepared detailed agendas, and documented meeting minutes to ensure smooth execution, participation, and follow-up on key actions., Directed listing coordination, optimized property repairs and detailing, and developed engaging social media content, consistently delivering 2-3 posts every two days to elevate the company’s online visibility and brand impact.

Managed escalated calls, onboarded new customers, processed transactions, and resolved disputes., Ensured compliance with regulations and collaborated with other departments to resolve complaints., Monitored performance metrics and provided team training.

Managed customer purchase reviews and delivery support., Resolved customer complaints and assisted with product selection, ordering, billing, and technical support., Promoted high customer satisfaction and provided frontline support.

Managed credit card inquiries, payments, account terms, and conditions., Mentored associates, resolved disputes, and assisted with customer accounts., Provided guidance on online banking services and processed various payments.