Experienced in financial data analysis, reporting, and dashboard development with a focus on accuracy and usability.
Applied advanced data analysis techniques to financial datasets to support decision-making.
Utilized Excel, Tableau, and Power BI to create dashboards and visual reports.
Generated reports ranging from daily summaries to quarterly financial reviews.
Managed data collection processes and maintained data integrity across multiple projects.
STARTEK
Conducted classes explaining the usage and handling of tools such as Einstein360 or Csg., Led demonstrative classes on offering excellent customer service, incorporating a call flow guide for new employees., Managed escalations, providing support when clients sought to speak with a supervisor., Conducted classes on effective mobile phone sales, explaining how customers can save money through existing promotions., Conducted informative classes on call behaviors, giving examples and providing common phrases used by agents during calls.
CUSTOMER SERVICE AGENT
Diagnosed and resolved customer issues related to residential TV, internet, and home phone services using various diagnostic tools provided by the company., Provided technical support to customers, ensuring the best service to address issues such as no internet, audio problems, slow internet connection, and network connectivity., Improved residential services by promoting and selling new residential packages., Engaged in quality phone sales, offering top-notch phones with improved features and coverage., Documented daily sales, providing account numbers and detailed information on why customers chose specific promotions., Managed service transfers between locations, ensuring customers retained the same services.
ENGLISH TEACHER
Designed weekly lesson plans tailored to each grade level's needs and curriculum requirements., Implemented weekly student portfolios to assess if the class objectives were met and to track individual student progress., Maintained a teacher portfolio documenting weekly activities and including images for presentation to the Ministry of Education., Developed weekly rubrics aligning with lesson plans and ensuring coverage of all designated topics., Created homework sheets corresponding to each week's assigned topics, providing examples and fostering research-based learning., Conducted virtual reinforcement classes for students who required additional support to grasp concepts taught in class.
Bachelor of Commercial Appraiser and Professional Accountant
Academic English Educator
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I TEC INSTITUTE
Conducted unified classes covering reading, writing, grammar, and spelling., Taught technology classes to secondary students and conducted cooking classes to engage students in practical learning.
DELAWARE SCHOOL
Taught mathematics from preschool to sixth grade, delivering demonstrative lessons on topics such as addition, subtraction, division, and linear equations., Maintained a teacher journal documenting daily classroom events, including both positive and negative occurrences, as requested by the school., Presented charts to parents offering advice on implementing study plans and improving student grades., Developed personalized study plans for students, emphasizing understanding their individual learning styles.
