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Customer Service Advisor & SME
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Competencies
Applied analytical methods to interpret complex datasets in finance and marketing domains.
Utilized SQL for data extraction, transformation, and database management.
Created dashboards and visual reports to communicate insights to stakeholders.
Built financial models to forecast revenue and assess investment opportunities.
Education
Summary
Dedicated data professional with extensive experience in transforming data into actionable insights across the financial sector.
Key Achievements
- Collaborated with cross-functional teams to enhance data reporting processes.
- Led the migration of legacy data systems to new analytics platforms.
- Developed dashboards that improved decision-making efficiency.
Experience
Customer Service Advisor & SME
Promoted to Subject Matter Expert (SME) for the Georgia education system., Led weekly meetings directly with the client to review new processes and updates., Trained agents on new procedures, ensuring accurate information delivery and improved performance., Served as a knowledge resource to support operations and maintain quality standards.
Sales Agent
Provided bilingual customer support and sales guidance for multiple SeaWorld parks., Achieved consistent sales performance through effective communication and product expertise., Assisted customers with ticket purchases, park information, and promotions.
Floor Coach (Supervisor)
Promoted to Floor Coach (Supervisor) due to strong performance and leadership., Communicated directly with park management teams to confirm operational information., Handled escalated customer situations, providing solutions and ensuring customer satisfaction., Supported and guided agents on the floor to improve quality and productivity.