Experienced customer service and process specialist with 8 years in QA, process management, and client interactions, focused on delivering quality and efficiency.
Managed customer interactions, ensuring high satisfaction and effective issue resolution.
Performed QA duties to monitor and improve service and process quality.
Assisted in analyzing and enhancing operational workflows to improve efficiency.
Effectively communicated across teams and with clients to ensure smooth operations.
Utilized problem-solving skills to address customer issues and process bottlenecks.