This is my profileContact via CazVidJessica
Executive Assistant at MSA Outsourcing Solutions
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Competencies
Expertise in scheduling, communication, and office administration to optimize organizational workflows.
Skilled in addressing customer queries and enhancing customer satisfaction through effective support.
Experienced in planning, executing, and monitoring projects with attention to detail and cost efficiency.
Proficient in managing inventory, issuing purchase orders, and coordinating stock movement across branches.
Strong skills in Microsoft Office, Oracle, Zenoti, and Management Information Systems for data management.
Education
Summary
Dedicated professional with a strong background in executive assistance, store operations, and project management. Adept at streamlining processes, enhancing communication, and delivering efficient support to organizations.
Key Achievements
- Streamlined executive scheduling, improving efficiency and time management.
- Managed multi-channel communications, enhancing internal and external stakeholder engagement.
- Coordinated stock management and procurement processes, reducing errors and stock discrepancies.
Experience
Remote Executive Assistant (PA)
Arranging Executives' schedule(s). Acting as a primary point of communication amongst staff, potential suppliers, and customers. Managing related communication such as screening calls, and managing mails by replying to important emails. Preparing reports. Invoicing on behalf of executive. Social Media management. Minute taking within clinical and strategic (staff) meetings. Booking flights and hotels on behalf of the executive. Coordinating purchasing delivery of medical and office equipment for team members. Assisting in Human Resources and Finance department with administrative tasks such as onboarding, leave administration, screening potential candidates, conducting interviews on behalf of the senior executive, and book-keeping. Fleet supervising/monitoring: booking in vehicle servicing, updating and booking license registrations, monitoring vehicle-tracking systems and making payment timeously, scheduling drivers to deliver goods with appropriate vehicles, and monitoring petrol usages.
Store Coordinator
Store supervising. Performing buying duties. Receiving stock from various suppliers and issuing out purchase orders. Issuing stock to other sorbet branches. Booking/scheduling guest appointments and treatments. Answering calls at the front desk. Allocating treatments to relevant therapy personnel. Conducting meticulous daily, weekly and monthly stocktakes, ensuring accuracy and order. Replenishing stock keeping inventory vibrant and ready for eager customers. Carefully reconciling inventory to maintain perfect balance. Navigating the Zenoti and ESP system with ease. Opening and closing the store, setting the day for a day filled with opportunity. Responding to franchisee and supplier related emails and queries. Completing cash up registers, and banking. Finalising daily, weekly and monthly cash reports. Ensuring total customer satisfaction and customer relations. Compiling employee (team) working schedule/work shift, allocating working days, lunches and tea breaks.
Planning Coordinator, Human Resources Administrator and Receptionist
Project management. Crafting and optimizing delivery routes while keeping a keen eye on transportation costs. Coordinating company fleet, coordinating driver schedule, Issuing Purchase Orders. Diligently track daily deliveries. Assisting with purchasing/buying duties when required. Completing ‘Go Aheads’ as per Excel Company Requirements. Filing supplier ‘Shut Down’ Reports and Completing Trade Reference Reports. Engaging in scanning and filing of invoices, procurement documents and other related documents. Answering calls at the service desk. Assisting customers at the enquiries’ desk. Performing administration-related duties. Data capturing of fleet, related customer or supplier information, and stock sales. Actively and closely working with the Human Resources Manager. Assisting in the recruitment and hiring process. Promoting skills training and development, whilst overseeing Employer-employee relations. Assisting in maintaining company culture. Employee data capturing. Supervising various employee benefits (such as maternity leave, COIDA etc). Contributing to creating a safe work environment. Handling disciplinary actions and sanctions.
Service Desk Administrator / Consultant
Answering calls at the service desk. Assisting customers at the service desk. Performing administration related duties. Fidelity banking. Responding to customer queries. Assisting customers on the sales floor. Operating the POS. Handling customer transactions. Referring to credit products. Balancing cash drawers. Processing the branch’s daily banking processes. Team handling/supervising. Inventory replenishment. Stock Controlling.
Scholar Petrol (Johannesburg Metro Police ‘JMPD’ Assistant)
Performed traffic management duties. Assisted Scholars in safe crossing to and from the schools’ busy roads. Vehicle administration duties (recording offenders of the rules of the South African roads). Coordination and development of a safe crossing strategy for scholars and pedestrians. Participated in community-related services to ensure pedestrian (and scholar) service delivery, based on the ‘Batho Pele’ principals.