Experienced bilingual agent with skills in customer support, technical troubleshooting, and process monitoring, committed to delivering effective solutions.
Provided bilingual support for digital streaming customers via chat and phone channels.
Utilized various software tools and databases to troubleshoot and resolve customer issues.
Monitored, updated, and reported on online transactions and software operations.
Supported onboarding and training of new employees following organizational guidelines.
Teleperformance Colombia
Assist with customer requests from Hulu and Disney plus via chats and calls in both English and Spanish., Ask crucial questions to identify the nature of the issue., Utilize the Disney and Hulu databases and tools to provide a solution to the customer's request., Elaborate a report for each case specifying the situation and its solution.
Atlanticsoft
In charge of processing online purchases using specific programs., Monitoring them through tracking mechanisms, calls, chats and updates of office tools., Providing support in the training department following the guidelines and agendas for new employees when needed., Monitoring, reporting, and correcting changes from software and ofimatic tools through different aid programs (Postman, Microsoft, Azure, GUAW S).
BA
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Bilingual proficiency in English and Spanish for customer interactions and documentation.
