This is my profileContact via CazVidJessica
Bilingual Interpreter and Virtual Assistant with diverse experience in legal, medical, and administrative sectors
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Competencies
Skilled in providing precise bilingual interpretation across medical, legal, and general sectors, ensuring clear communication.
Experienced in managing case files, answering calls, and assisting with business operations to enhance organizational efficiency.
Proven ability to resolve client issues, manage appointments, and ensure customer satisfaction in healthcare and legal contexts.
Exceptional written and verbal communication skills, facilitating effective interactions with clients and team members.
Proficient in Microsoft Office Suite, Google Docs, Canva, Slack, Zoom, and familiar with HIPAA regulations.
Education
Languages
Summary
Jessica is a bilingual professional with extensive experience in interpretation, administrative support, and customer service across legal and medical industries. Known for exceptional communication and organizational skills, she excels in facilitating clear, efficient interactions and managing complex tasks.
Key Achievements
- Provided accurate medical and legal interpretation services, enhancing client communication and understanding across sectors.
- Supported business operations as a Medical Virtual Assistant, improving efficiency through effective call management and message relay.
- Managed legal case files and communicated updates to clients, contributing to streamlined case handling at The Mendoza Law Firm.
- Delivered professional customer service, resolving issues and managing patient appointments, ensuring high client satisfaction.
Experience
BILINGUAL INTERPRETER
Provide language translation and customer service skills to clients in general, legal and medical business sectors.. Interpreted medical calls about procedures, appointments, medical insurance, home visits, amongst others.. Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
MEDICAL VIRTUAL ASSISTANT
Worked closely with the manager to provide effective assistance for specific aspects of business operation.. Answered incoming calls, processed requests and relayed messages to appropriate personnel.
LEGAL VIRTUAL ASSISTANT
Evaluate new cases and provide initial assessments to the legal team.. Manage case files and maintain accurate records of all case activity.. Communicate regularly with clients to provide updates on case status and answer questions they may have.. Conduct legal research and prepare legal documents as necessary.
ADMIN ASSISTANT
Greeted guests in with friendliness and professionalism.. Worked closely with the manager to provide effective assistance for specific aspects of business operation.
CUSTOMER SERVICE REP/CASE COORDINATOR
Answering calls, resolving issues, ensure customer satisfaction.. Manage patients accounts, making sure they are receiving and attending their appointments, approving funding for their medical treatment.