Jesica - Musician and Performer with 10+ years of diverse arts experience

Performed as a singer in choirs, musical groups, and solo settings, with participation in live performances and events.

Organized and directed dance, theatrical, and musical productions from concept to execution.

Led negotiation teams, developed strategies, provided guidance, and managed client relationships in a financial services context.

Provided bilingual support to English-speaking customers in call center settings, covering service, sales, and technical assistance.

Designed personalized lessons for students, improving their listening, motor, and vocal skills based on individual progress.

To be part of the polyphonic choir, contributing as a singer during the rehearsals, workshops and artistic performances; also participating in activities of academic and musical nature, in diverse events inside and outside Santo Tomás University.

Development of personalized academic programs, in the area of musical arts and vocal technique, adapting the set goals to the advance and consolidation level that students show throughout the training, focusing on their listening, motor and vocal skills.

Organize musicals, dancing and theatrical plays in each one of their stages: from the auditions structure, the choreographic set up of the dances, the musical background, the outfits, etc. As well as the general direction of folkloric, religious, classical and modern productions.

To be active part of the musical and choir performances, singing for specific events such as: masses, protocolary acts, funeral ceremonies and similar events produced by the organization.

Bilingual call center agent in the department of Customer Service, Technical Support and sales, providing the necessary information to native English-speaking customers, in all aspects inherent to the service provided by the company.

Bilingual call center agent in the department of Customer Service and Technical Support and sales, providing the necessary information to native English-speaking customers, in all aspects inherent to the service provided by the company.

Lead and coordinate the negotiation team, ensuring each member understands their role and responsibilities., Provide guidance and support to team members during negotiations., Track individual and team performance through reports and KPIs (key performance indicators)., Review and analyze client debt cases to determine the best approach for negotiation., Maintain professional relationships with bank representatives to facilitate smoother negotiations., Develop and implement negotiation strategies tailored to each client's situation., Assist in resolving complex or escalated negotiation issues that team members cannot handle independently., Prepare detailed reports on the outcomes of negotiations, including success rates and client feedback., Conduct regular training sessions to improve the team's negotiation skills and understanding of banking regulations., Oversee communication with clients to keep them informed of the progress and outcomes of their negotiations.