This is my profileContact via CazVidJessica
Customer Service Representative with 3 years in Customer Support
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Competencies
Expert in managing customer inquiries and resolving issues to ensure satisfaction.
Skilled in analyzing data to identify trends and improve service delivery.
Experienced in overseeing projects and coordinating teams to achieve objectives.
Proficient in conveying information clearly to diverse audiences.
Adept at resolving conflicts effectively to maintain positive customer relations.
Education
Languages
Summary
Experienced in customer service and support roles, with a strong background in managing client inquiries and improving operational processes.
Key Achievements
- Successfully managed high volumes of customer inbound calls, enhancing customer satisfaction.
- Implemented effective tracking and tracing processes at DHL, reducing shipping errors.
- Streamlined procurement processes at Hotel Wyndham, improving supplier relationships and operational efficiency.
Experience
Customer Service representative track and trace
Attentively track & trace shipments, rectify shipping errors. Field a high volume of customer inbound calls and assess our customers’ needs.. Provide delivery status.. Effectively manage a variety of database and web-based programs in order to provide a timely response to customers.
Customer support and collect agent
Technical support and customer service. High volume of customer inbound calls for support assistant in different internet software and website assistance.. Provide delivery status about purchase on the web. Give them assistance to their different accounts.. Keep the client portfolio updated, and metrics month by month, to charge agent.
Supervisor QA
Customer Service representative and supervisor QA.
Procurement Planner, Project Supervisor, Customer Service, and Supervisor Front Desk
Evaluation of purchasing and import processes. Relationship management with national and international suppliers. Personnel management. Marketing office control, sending payroll reports, vacations, reprimands, extras, among others. Assistance to the operations and revenue department, as well as reception. Preparation of goals and budget control. Project management and resource utilization. Teamwork, leadership and decision making. Supervision of hotel events. Serve guests from different countries face to face daily, check in and out, and solve daily problems. Receive daily calls from different countries, for reservations, information, etc.