Jesús - English Teacher & Customer Service Specialist with 10+ years in Education & Support

Provided multilingual support in high-volume environments, focusing on client satisfaction and issue resolution.

Developed and aligned educational content to international standards, enhancing student engagement and learning outcomes.

Bilingual proficiency in Spanish and English, enabling effective communication in diverse roles.

Designed and implemented staff training programs to improve operational efficiency and service quality.

Utilized Microsoft Office and social media platforms for content creation, communication, and educational purposes.

Managed day-to-day operations, overseeing staff performance and customer service quality., Implemented training programs that improved staff productivity and service standards., Enhanced inventory management practices, reducing supply shortages and operational delays.

Implemented innovative teaching strategies that improved student participation in oral activities by 25%., Designed educational resources to facilitate the understanding of complex grammatical structures.

Applied project-based learning techniques to boost motivation and autonomous learning among high school students.

Led small group activities to encourage peer learning and fostered a supportive environment for language practice., Collaborated with colleagues to align curriculum with institutional goals and tailored materials to meet diverse student needs.

Collaborated in the design of the English curriculum, aligning it with international standards (CEFR)., Coordinated extracurricular English activities to encourage language practice outside the classroom.

Designed engaging lesson plans that improved students' language skills and fostered a positive learning environment in line with La Salle’s educational philosophy.

Trained over 50 students in workplace English, focusing on conversational skills relevant to the service sector.

Developed and delivered immersive English lessons, focusing on conversational skills and cultural awareness to help students reach higher language proficiency levels.

Resolved issues efficiently by applying strong communication and problem-solving skills, contributing to positive client experiences., Achieved daily performance targets in a high-volume call center environment, recognized for maintaining high-quality service under pressure.

Resolved customer inquiries in English, achieving a 98% customer satisfaction rate in a high-demand environment while maintaining efficiency in response times.