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Supervisor
Contact
Competencies
Demonstrated experience with Sales.
Demonstrated experience with Customer Service.
Demonstrated experience with Workiz.
Demonstrated experience with Office.
Demonstrated experience with Salesforce.
Education
Languages
Summary
Professional profile
Experience
Supervisor
Customer service supervisor NRG - Achieved outstanding customer satisfaction through effective team management - Identified ongoing issues and implemented solutions to maintain optomum service level - Addressed and solved customer issues and complaints without difficulty - Delt with complex and difficult customer complaints calmly and professionally, providing effective solutions for continued customer satisfaction - Created positive working enviorments by offering support and guidance
Sales Agent
- Built exceptional customer satisfaction by delivering friendly service - Achieved company targets by implementing succesful sales strategies. - Consistently achieved or surpassed sales targets - Responded to client enquiries promptly
Customer service agent
- Assist Customers with product-related questings, feedback and complaints - Listen to individual complaints with open mind and ask detailed questions to understand issues
Dispatch
- Handle inbound calls - Get customer's information and details for the job - Submit job to group to set up appointments - Follow up on non closed jobs - Attempt to close jobs based on quote from technicians - Close Jobs on the system