This is my profileContact via CazVidJesús
Customer Service & Hospitality Professional with diverse experience
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Competencies
Handled customer inquiries and complaints, ensuring positive experiences across multiple roles.
Supervised and coordinated staff in food service environments, maintaining high standards and operational efficiency.
Captured and processed high-quality images for commercial purposes, engaging clients in the creative process.
Provided bilingual customer support, facilitating communication for international clients.
Utilized various software tools including Salesforce, Office 365, and Google Workspace for workflows and communication.
Education
Languages
Summary
Customer service and hospitality specialist with experience in client support, team supervision, and photography. Skilled in multilingual communication and customer satisfaction strategies, supported by technical proficiency in relevant software tools.
Key Achievements
- Provided customer service to a large volume of international clients, contributing to high customer satisfaction
- Photographed and sold high-quality souvenir images for tourists, supporting sales initiatives
- Supervised food and beverage staff, coordinated schedules, and enhanced service during peak hours
Experience
Bilingual Advisor
Customer service to people around the world in English language., Helped large volume of customers every day with positive attitude and focus on customer satisfaction., Facilitated communication and collaboration between departments to help business function smoothly.
Photographer Souvenir
Take photos of the people before entering the tourist attraction, and sell the pictures., Photographed high-quality images for various print and digital projects., Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
Food and Beverage Assistant
Providing excellent customer service by taking orders as a cashier, serving food and drinks, and ensuring a clean and excellent dining experience.
Food and Beverage Supervisor
Ensure high standards of quality and customer service., Supervise staff, coordinate schedules, manage inventories, and ensure compliance with hygiene and food safety regulations., Implement strategies to optimize service during peak demand periods, improving the customer experience and achieving team objectives.