Experienced customer service representative with a focus on technical support, policy assistance, and training development across healthcare and retail industries.
Assisted customers via email, chat, and phone across retail and healthcare sectors.
Provided technical support to representatives and created new training methodologies.
Supported health policy planning, coverage support, and medical claims for healthcare clients.
Assisted with supervisorial and leadership calls, providing guidance on complex issues.
Alorica
Assisted Abrecronbie and Fitch customers via email and live chats with purchases, discounts, shipping tracking numbers, and purchase needs., Assisted new and seasoned representatives with technical support by being available through office walkthroughs.
Teleperformance
Assisted American Express customers with policy planning, and membership rewards., Assisted with supervisorial and leadership calls when dealing with complex situations that other representatives could not do.
WiPro Inc.
Assisted with supervisorial and leadership calls when dealing with complex situations that other representatives could not do., Worked with United Health Care to provide their members with policy coverage support, and documentation approval for medical claims., Assisted United Health Care doctors...
TeleTech
Assisted Blue Cross Blue Shield members with their health plans based on healthcare policies., Assisted new and seasoned representatives with technical support by being available through office walkthroughs., Created new training methodologies for learning and navigating through the company’s...
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Demonstrated strong communication, self-motivation, and teaching capabilities.
