This is my profileContact via CazVidGabrielAlejandro
Customer Service Specialist with 5+ years in the healthcare and retail sectors
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Competencies
Assisted customers via email, chat, and phone across retail and healthcare sectors.
Provided technical support to representatives and created new training methodologies.
Supported health policy planning, coverage support, and medical claims for healthcare clients.
Assisted with supervisorial and leadership calls, providing guidance on complex issues.
Demonstrated strong communication, self-motivation, and teaching capabilities.
Education
Languages
Summary
Experienced customer service representative with a focus on technical support, policy assistance, and training development across healthcare and retail industries.
Key Achievements
- Supported customers and representatives with technical and policy-related issues across multiple companies.
- Provided complex policy and medical claims support for healthcare clients like United Health Care and Blue Cross Blue Shield.
- Developed and implemented new training methodologies for technical system navigation at TeleTech.
Experience
CustomerServiceRep
Assisted Abrecronbie and Fitch customers via email and live chats with purchases, discounts, shipping tracking numbers, and purchase needs., Assisted new and seasoned representatives with technical support by being available through office walkthroughs.
CustomerServiceRep
Assisted American Express customers with policy planning, and membership rewards., Assisted with supervisorial and leadership calls when dealing with complex situations that other representatives could not do.
CustomerServiceRep
Assisted with supervisorial and leadership calls when dealing with complex situations that other representatives could not do., Worked with United Health Care to provide their members with policy coverage support, and documentation approval for medical claims., Assisted United Health Care doctors...
CustomerServiceRep
Assisted Blue Cross Blue Shield members with their health plans based on healthcare policies., Assisted new and seasoned representatives with technical support by being available through office walkthroughs., Created new training methodologies for learning and navigating through the company’s...